SAN MANUEL INDIAN BINGO & CASINO - Highland, CA
posted 3 days ago
Under the direction of the Customer Experience Manager, the Customer Experience Training Specialist (CX Training Experience Specialist) is responsible for high-level training and coaching of Yaamava' Service Standards in an effort to elevate service to a best-in-class experience for team members and guests. The CX Training Specialist is responsible for creating, implementing, facilitating, revising, and continuously developing our Service Excellence program, Leadership Immersion Training program, and any other service-related training. The incumbent will work closely with other departments and divisions of the CX department to ensure alignment in service expectations and execution. In addition, they will support the Customer Experience department by interacting with internal and external customers and providing consistent and timely information to leadership and other key stakeholders while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community's vision, mission, and values.