Customer Experience Quality Management Analyst

DaVita Kidney Care • 01548 - Texas Remote, TX

2d • $57,784 - $85,000 • Onsite

About The Position

DaVita is seeking a Customer Experience Quality Management Analyst to join their team. This role involves ensuring quality within the customer experience, adhering to company core values of TEAM and FUN. The position requires consistent, regular, and punctual attendance as an essential responsibility. DaVita offers a "Community first, Company second" culture, award-winning education and training, performance-based rewards, and a comprehensive benefits package dedicated to caring for patients with chronic kidney failure globally.

Requirements

• High school diploma or equivalent required
• Basic computer skills and proficiency in MS Word, Excel, and Outlook required

Nice To Haves

• Minimum of three (3) years' healthcare reimbursement experience preferred
• Experience with admissions, billing, and collections preferred
• Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred

Responsibilities

• Work overtime with little or no notice as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, Headspace®, backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED