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Huntington Bancshares - Portland, MI
posted about 2 months ago
About the position
The Customer Experience Banker role at Huntington Bank is designed to provide exceptional service to walk-in customers, acting as a Financial Concierge. This position focuses on building and maintaining strong customer relationships by identifying financial needs and recommending appropriate banking products and services. The role emphasizes a welcoming and inclusive team environment, empowering employees to contribute ideas that enhance customer experiences and community engagement.
Responsibilities
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Other duties as assigned.
Requirements
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Nice-to-haves
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
