About the position
The Farmer’s Dog is on a mission to change the landscape of pet health by providing dogs and their humans with honest, smart, and simple care. We aim to radically improve the pet food industry by replacing highly-processed pellets with a personalized subscription service that delivers freshly-made dog food directly to customers’ doors. Our goal is to create innovative, delightful, and personalized experiences across all aspects of pet care. We believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to lead this industry into the future. To date, we have delivered over 1 billion meals nationwide and raised significant funding to build a company as healthy as the dogs who eat our meals. Join us in bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
Responsibilities
- Deliver exceptional customer service through inbound phone contacts, email, text, and chat.
- Resolve customer issues with a high degree of empathy while building value in our products.
- Respond to customers in a timely manner with thorough and accurate information.
- Document customer interactions in our contact management system and CRM.
- Work independently with customers and share information about conversations with colleagues.
- Comply with all company and department policies and procedures.
Requirements
- Exceptional comfort speaking on the phone with customers.
- Resilience and skills to overcome daily challenges in a customer experience role.
- Flexibility and comfort balancing multiple priorities.
- Ability to de-escalate unhappy customers and turn them into advocates.
- Outstanding interpersonal and organizational skills.
- Ownership, self-starter attitude, and strong attention to detail.
- Positive demeanor while learning and growing in a new environment.
Nice-to-haves
- Experience in customer service or a related field.
- A passion for dogs and pet care.
Benefits
- Dog-friendly office in Nashville area.
- Market-competitive hourly compensation and equity packages.
- $75 monthly stipend for home internet and commuting expenses.
- Comprehensive Healthcare, Dental, and Vision.
- Competitive 401k plan with company match.
- 12 week paid parental leave.
- Discounted fresh food for your pup.
- Pet interruptions during video calls are welcomed.
