Customer Experience Advocate
Postscript•Phoenix, AZ
306d•$26 - $33
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About The Position
As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case! This role is fully remote and will work east coast hours.
