Customer Experience Account Specialist

InterChange Group - Mount Crawford, VA

Full-time

Mount Crawford, VA

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About the position

The Account Specialist is responsible for the administrative, organization, and system handling of inbound receipts and outbound shipments. This individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied, serving as a liaison between the Operations team and the customer.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Requirements

• A minimum of two years experience working with an enterprise-level software package.
• A minimum of three years experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Benefits

• Pre-employment background check, drug test, and physical are required.