Customer Engineer

Atmus•Stoughton, WI

3d•Hybrid

About The Position

At Atmus, employees are viewed as people first, then colleagues. We give you the freedom and flexibility to do what you’re good at and make an impact. Work alongside today’s most innovative thinkers and help shape the future with Atmus. We are looking for a talented CUSTOMER ENGINEER to join our team at Atmus Filtration Technologies. This dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Atmus’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Requirements

Prior entry level engineering equivalent work experience in a relevant discipline area is required.
Knowledge of MS Office tools is preferred
Good technical knowledge/ experience in the auto industry.
Self-motivated and fast learner.
College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
This position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Some CAD modeling knowledge.

Responsibilities

Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools required to support the processes and enable high quality decision making.
Obtains input and negotiates with Subject Matter Experts and Product Development Teams and delivers product data and installation requirements to Application Engineers and OEMs.
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests
Applies in-depth product, application and market knowledge to support Original Equipment Manufacturer product selection and equipment design
Translates customer needs and "voice of the customer" into functional product requirements
Serves as customer/market advocate inside Atmus during participation in new product development programs, design reviews and product change request processes
Ensures products are applied and installed correctly to meet customer system requirements and environments
Assures installation quality by validating prototype machine performance and ensuring installations meet Atmus requirements
Owns problem resolution for moderately complex components, products, systems, subsystems or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
Involves minimal direct management of people but could involve the coordination and direction of work amongst technicians and/or temporary student employees.