Customer Engagement Specialist

Polara Health - Prescott Valley, AZ

Full-time

Prescott Valley, AZ

About the position

The Customer Engagement Specialist at Polara Health is responsible for providing exceptional customer service and support to clients. This role serves as the first point of contact for clients, both in person and over the phone, ensuring that their inquiries and concerns are addressed effectively. The specialist will work closely with clinical staff to facilitate seamless patient care and enhance client satisfaction.

Responsibilities

• Handle stressful situations and encounters with empathy and professionalism.
• Provide exceptional customer service to clients in person and over the phone.
• Collect necessary personal, physician, and insurance information from clients.
• Schedule visits for clients and direct their inquiries to the appropriate personnel.
• Collaborate with clinical staff to ensure seamless patient care and satisfaction.

Requirements

• Ability to handle stressful situations effectively.
• Strong empathy and interpersonal skills.
• Exceptional customer service skills.
• Ability to work both independently and as part of a team.
• Proficient in collecting and managing sensitive information.