Customer Education Specialist

Agiloft

7d • Hybrid

About The Position

Agiloft is expanding its customer education and product adoption program. We are looking for a Customer Education Specialist to help build scalable end-user learning experiences from the ground up. This role sits within the Technical Training team under Professional Services and is ideal for someone who enjoys combining customer education, instructional design, live facilitation, and program strategy. You will create training content and customer-facing learning experiences that help users successfully adopt and apply Agiloft products to real-world contract management and business processes. You will partner closely with Product, Customer Success, Professional Services, Marketing, Legal, Sales Enablement, and any other applicable teams, to identify learning needs, develop adoption-focused programs, and deliver high-quality education experiences for customers. This is a highly collaborative, customer-centered role for someone who is adaptable, detail-oriented, proactive, and energized by building new programs in a fast-moving environment.

Requirements

• 2–5 years of experience in customer education, technical training, product enablement, or a related field
• Experience with Contract Lifecycle Management (CLM) platforms or legal technology
• Experience in customer education, product adoption, customer enablement, or customer success-focused training programs
• Experience creating customer-facing learning materials SaaS or enterprise software products that support software adoption and user engagement
• Strong facilitation and presentation skills with the ability to confidently lead customer training sessions independently
• Experience developing eLearning and multimedia training content using tools such as Articulate Rise, Storyline, and Camtasia
• Ability to simplify technical concepts and connect product functionality to practical business use cases
• Strong AI literacy, adaptability, and enthusiasm for emerging AI technologies
• Comfort experimenting with and adopting AI-assisted tools to improve content development and learning workflows
• Strong organizational skills and attention to detail
• Experience collaborating across multiple teams and managing projects with competing priorities
• Comfortable working in evolving environments and helping shape new programs and processes
• Ability to learn software products quickly and build basic no-code demo environments

Nice To Haves

• Bachelor’s degree in Instructional Design, Education, Communications, Marketing, Business, or a related field — or equivalent practical experience
• Experience supporting product launches or building customer education programs from the ground up
• Background creating visually polished, customer-ready educational materials aligned to branding standards
• Familiarity with adult learning principles and customer education best practices
• Experience presenting at customer events, workshops, or conferences

Responsibilities

• Design and develop scalable customer education content for Agiloft products
• Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials
• Deliver live customer webinars, workshops, and instructor-led training sessions
• Facilitate hands-on learning experiences both virtually and at in-person customer and industry events
• Travel for customer onsite training, workshops, conferences, and other customer education events (estimated quarterly, potentially monthly)
• Build learning experiences focused on product adoption, business outcomes, and real-world use cases
• Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives
• Translate complex CLM concepts and workflows into clear, engaging, easy-to-follow learning experiences
• Use AI-assisted tools and emerging technologies to support scalable content development and customer education initiatives
• Build and maintain demo environments in a no-code platform
• Contribute to training strategy, learning standards, templates, and scalable program development
• Track training projects and manage content updates as Agiloft products evolve
• Use customer feedback and adoption insights to continuously improve learning programs

Benefits

• Medical, dental, and vision insurance
• Short term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• 401(k) with company match
• Flexible Vacation is provided to all eligible employees assigned to a salaried (non- overtime eligible) position.
• Paid parental leave
• Voluntary benefits including pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree