Customer Data Visualization Specialist (remote)

About the position

Customer Data Visualization Specialist are involved in all aspects of development, including designing, coding, testing, implementing and support. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, and innovation. The Customer Data Visualization Specialist must be able to adjust to constant business change. Common types of changes include introduction of new organizations through mergers and acquisitions, evolving goals and strategies and emerging technologies.

Responsibilities

• Provide client support, consultation and subject matter expertise for system development, maintenance and support.
• Ability to quickly learn new technical environments and translate that knowledge to both business and technical teams.
• Work with data from our CRM, SAP and EAP systems.
• Use SQL and scripting languages such as Python.
• Collect customer requirements and create technical specifications.
• Configure the Medallia platform.
• Provide data and insights from our EAP + CRM + SAP systems.
• Support client meetings by leveraging in-depth knowledge of Medallia's platform capabilities as well as backend internal data.
• Work with cross functional teams to create data requirements.
• Build and support charts, graphs and other visualization efforts within our Medallia system.
• Become SME on our platform data and product vision.

Requirements

• Bachelor's degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
• Minimum of three (3) years directly related and progressively responsible experience with a focus in one or more of the following business areas: Finance, Sales & Marketing, Supply Chain Management, Legal or Human Resources.
• Experience with PowerBi - highly desired.
• Exposure to common web technologies, such as Python, SQL, JavaScript, XML, HTML, and CSS.
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Quick learner and great problem-solver.
• Ability to work independently on low to medium complexity assignments.
• Passion for helping customers; both internal and external.
• Ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
• Excellent discovery and active listening skills.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.