The Customer Care Specialist is responsible for communicating with existing and prospective customers, and for processing orders when necessary.
Responsibilities
Answer inbound sales calls from individual customers and process orders in a timely manner.
Accurately process orders per specified guidelines and policies.
Provide support to the sales team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc.
Develop a high-level mastery of the ECRS product offerings and their various configurations.
Promote and offer products and services by consulting on and evaluating customer needs.
Meet and exceed individual quotas, team sales goals and all assigned performance metrics.
Build excellent rapport and confidence with all customers while identifying their needs.
Process or escalate customers' requests, changes of service, and billing arrangements.
Process credit card payments.
Follow up on customer inquiries by taking specific action in a timely manner.
Enter customer data into various software programs.
Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
Participate in training courses as needed.
Perform other related duties and assignments as required.
Handles payment cardholder data (on premises only).
Requirements
1 year of customer service or sales experience required (e.g. call center, retail, insurance, upselling, door to door).
Ability to quickly gather and retain knowledge of the ECRS Product offerings.
Logical problem-solving skills.
Ability to prioritize and multitask.
Proven oral and written communication skills.
Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet).