ECR Software - Boone, NC

posted 9 days ago

Boone, NC
Publishing Industries

About the position

The Customer Care Specialist is responsible for communicating with existing and prospective customers, and for processing orders when necessary.

Responsibilities

  • Answer inbound sales calls from individual customers and process orders in a timely manner.
  • Accurately process orders per specified guidelines and policies.
  • Provide support to the sales team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc.
  • Develop a high-level mastery of the ECRS product offerings and their various configurations.
  • Promote and offer products and services by consulting on and evaluating customer needs.
  • Meet and exceed individual quotas, team sales goals and all assigned performance metrics.
  • Build excellent rapport and confidence with all customers while identifying their needs.
  • Process or escalate customers' requests, changes of service, and billing arrangements.
  • Process credit card payments.
  • Follow up on customer inquiries by taking specific action in a timely manner.
  • Enter customer data into various software programs.
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
  • Participate in training courses as needed.
  • Perform other related duties and assignments as required.
  • Handles payment cardholder data (on premises only).

Requirements

  • 1 year of customer service or sales experience required (e.g. call center, retail, insurance, upselling, door to door).
  • Ability to quickly gather and retain knowledge of the ECRS Product offerings.
  • Logical problem-solving skills.
  • Ability to prioritize and multitask.
  • Proven oral and written communication skills.
  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet).
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