Customer Care Specialist I (Manheim)

Cox Enterprises • Detroit, MI

1d • $18 - $27 • Onsite

About The Position

The Customer Care Specialist I (CCSI) serves as the backbone to our customer success. This individual is enthusiastic about the customer experience and has a passion to go above and beyond to drive our mission to revolutionize the Peer to Peer, pre-owned car sales market. This person enjoys a fast paced, high volume customer care experience workplace and thrives in an autonomous environment!

Requirements

• Minimum: High School Diploma/GED
• Generally, less than 2 years of experience
• Comfortable on phones, live chat, with a high aptitude for technology.
• Operational Support experience, ideally in a tech driven environment
• Strong familiarity with G Suite, calendar, sheets, docs, drive, meets.
• CRM experience
• Strong computer proficiency ideally with Mac O/S
• Great multi-tasker with strong follow through
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• High familiarity with car brands / models a plus
• Conversational Spanish language abilities are a plus

Responsibilities

• Oversee day-to-day customer inquiries via chat, email and phone.
• Take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.
• Monitor listings to ensure they meet strict criteria for safety and title requirements.
• Gain familiarity with titling processes and requirements by varying states.
• Serve as account managers for active deals; from reaching out to the appropriate parties, assisting with buyer payments, any required documents from both parties, managing expectations and providing assistance with any next steps.
• Process temporary registration in varying states.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED