Customer Care Representative - HVAC

Cloud Comfort HVAC•Torrance, CA

3d•Onsite

About The Position

Cloud Comfort HVAC is looking for a friendly, organized, and service-minded Customer Care Representative to support our growing team and help deliver an outstanding experience to every customer. At Cloud Comfort HVAC, we do more than provide heating and cooling services. We help homeowners improve comfort, efficiency, and confidence in their home systems through modern HVAC solutions and exceptional customer support. Based in the South Bay Area, we serve customers who value high-efficiency home services, clear communication, and a smooth service experience. Our team is energetic, ambitious, and focused on growth. We are guided by our core values: innovation, accountability, simplicity, integrity, and the will to win. We celebrate wins, recognize individual contributions, and help team members develop into future leaders. Learn more about us at: https://cloudcomforthvac.com/

Requirements

Minimum of 1 year of experience in customer service, sales, call center work, or a similar customer-facing role
Excellent verbal and written communication skills
Ability to build rapport with customers quickly and professionally
Strong problem-solving skills with the ability to troubleshoot and resolve customer concerns
Organized, detail-oriented, and able to manage multiple tasks at once
Positive, customer-focused attitude and willingness to help wherever needed
Familiarity with CRM systems and comfort learning new software or technology
Ability to work well with a team and share information clearly

Nice To Haves

Bilingual English/Spanish skills are highly desirable

Responsibilities

Answer and respond to customer inquiries by phone, email, social media, website forms, and other online platforms
Schedule, confirm, and coordinate service appointments accurately and efficiently
Provide customers with helpful information about company services, products, promotions, and appointment details
Assist with basic troubleshooting, customer questions, and service-related concerns
Manage bookings and inquiries from Yelp, social media, website channels, and other online sources
Maintain accurate customer records and update account details after each interaction
Communicate with team members to support a seamless customer and service experience
Stay current on company offerings, processes, and promotions to provide informed support
Handle customer complaints or concerns professionally and work toward timely, effective resolutions
Contribute to a positive, collaborative team environment