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Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems - Perkiomenville, PA
posted 2 months ago
About the position
The Customer Care Representative role is an entry-level position designed for individuals looking to start a career in customer service. It offers comprehensive training and opportunities for rapid growth and pay increases based on performance. The role emphasizes skill development in problem-solving, customer engagement, and sales, with clear pathways for advancement within the company. The position is structured to reward hard work and initiative, creating a vibrant environment for motivated individuals to thrive.
Responsibilities
- Answer or place calls to customers to learn about and address their needs, concerns, or issues with products or services.
- Respond efficiently and accurately to customers, explaining possible solutions and ensuring they feel supported and valued.
- Engage in active listening with customers, confirming or clarifying information and diffusing escalated situations as needed.
- Build instant rapport with customers and lasting relationships with call center team members based on trust and reliability.
- Utilize job-specific software, databases, scripts, and tools appropriately when addressing various customer topics.
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
- Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified needs.
- Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Requirements
- High school diploma or GED required.
- 2-4 years of customer service or inside sales experience.
- Demonstrated ability to work as part of a team in a collaborative environment.
- Legally eligible to work in the US.
- Outstanding relationship management skills.
- Excellent listening, communication, and problem-solving skills.
- Ability to identify and develop sales opportunities.
- Demonstrated proficiency with Microsoft Office and typing skills.
- Working knowledge of Microsoft Dynamics for CRM or similar software systems.
Nice-to-haves
- Advanced degree or relevant sales certifications.
- Prior sales experience.
- Experience or interest in the environmental and/or sustainability field.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Maternity Leave
- Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
