Customer Care Rep

$30,000 - $74,880/Yr

Lennar - Irvine, CA

Full-time - Entry Level

Irvine, CA

Construction of Buildings

About the position

The Customer Care Representative at Lennar serves as a vital link between homebuyers and trade partners, responsible for conducting final orientations, diagnosing issues, scheduling, and completing warranty service work. This role emphasizes maintaining positive homeowner relations, coordinating repair work, and ensuring customer satisfaction with the services provided.

Responsibilities

• Schedule and oversee repairs, ensuring completion within specified timeframes.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.

Requirements

• High school diploma or GED; Associate's degree or equivalent is preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver's license with a good driving record.
• Strong communication, organizational and time-management skills.

Benefits

• Health insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
• Paid Parental Leave
• Associate Assistance Plan
• Education Assistance Program
• Adoption Assistance up to $30,000
• Vacation (up to three weeks annually)
• Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Home Purchase Discounts
• Everyone's Included Day