Customer Care Associate, Remote, Alberta Canada

Carewell

18h•Remote

About The Position

As a Customer Care Associate, you will be responsible for providing top-tier service to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem-solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.

Requirements

Must be located in Alberta, Canada
1-2 years experience in customer care or service-related industry directly taking care of customers
Proven history of strong service attitude (volunteer experience, passion projects, etc)
Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice
Proficiency with computer skills and strong typing skills
Reliable access to a private, secure, quiet workspace
Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.
Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, June 22 - July 3

Nice To Haves

Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
Experience working in a high volume contact center environment
A passion for helping others.
Caregiver advocates, empathetic, and solution oriented.
Comfortable asking sensitive questions and defusing challenging situations
Communicates from a place of empathy and kindness
Promotes happiness and positivity in every aspect of their life.
Gives and receives feedback often with an open mind
Sees problems as opportunities to learn and grow
Looks for opportunities to enhance processes with the end goal of improving the customer experience.
Enjoys working collaboratively with teammates
Resourceful while working independently.

Responsibilities

Help, support and care for our customers through quality conversations and customer service experiences
Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
Ensure every customer feels valued and supported
Build customer relationships based on trust, kindness, and reliability
Recommend products that best serve our customers’ interests
Practice active listening, clarify information, and diffuse tension for upset customers
Participate in ongoing training and learning opportunities
Utilize software, databases, scripts, and tools appropriately
Adhere to all company policies and procedures