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Mountain Area Health Education Center - Asheville, NC

posted about 2 months ago

Full-time
Asheville, NC
Educational Services

About the position

The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.

Responsibilities

  • Check-in patients via phone or live
  • Update patients demographic and insurance information
  • Verify insurance as needed
  • Collect payments and reconcile cash drawers as assigned
  • Refer patients to financial advocates as needed
  • Prepare and provide appropriate patient paperwork
  • Respond to walk-in patient needs
  • Monitor waiting room for delays
  • Check-out patients
  • Schedule appointments
  • Provide patients with clinical summary following visit
  • Coordinate interpreting services for patients
  • Reconcile appointments
  • Answer phones, checks voicemails, monitors phone volume
  • Collects and distributes mail
  • Scan and fax documents
  • Monitors appropriate electronic health record inbox and provides follow-up
  • Participates in orientation of new staff
  • Float in between front desk and scheduling areas as needed
  • Provide satellite coverage as assigned
  • Participate in process improvement of new and existing workflows
  • Actively embraces and supports divisional and organizational initiatives
  • Participate in outreach initiatives, community events, and seasonal clinics

Requirements

  • High school diploma or equivalent
  • Two years of relevant experience, or comparable combined education and/or experience required
  • Advanced computer skills as related to working with medical office software program(s)
  • Experience with Electronic Health Records
  • Knowledge of medical office functions including business office work flows

Nice-to-haves

  • Previous experience in a medical office/clinical environment preferred
  • Ability to speak Spanish strongly preferred

Benefits

  • Full benefits available
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