About the position
CMG Services is looking for a highly motivated and experienced Customer Care Agent to join our team! Joining Corey Construction as a Customer Care Agent isn’t just about fulfilling a role: it's about embarking on a journey of personal and professional growth while being a crucial part of our mission to provide top-tier service in the roofing industry. Here what’s in it for you: At Corey Construction, our culture revolves around building strong relationships with our customers and partners, sparking competition to drive innovation and revolutionize the industry. We are committed to continuous improvement, ensuring that every interaction exceeds expectations. Our team members are valued for their contributions and empowered to create lasting loyalty among our customers and within our organization. We begin each day with the goal of creating a place where people can be the very best versions of themselves. Get Up. Dress Up. Show Up. Work Hard, Play Hard, Do Your Job, Play To Win. It’s at the heart of everything we do. Get the Job Done. This is the only way we operate. It is WHY we do what we do. By Joining Corey Construction as a Customer Care Agent, you’re not just taking on a job- you’re seizing an opportunity to thrive, grow, and make a meaningful impact in a dynamic industry. If you’re passionate about delivering exceptional service and ready to take the next step in your career, we invite you to apply and become part of our dedicated team. Your journey starts here.
Responsibilities
- Serve as the first point of contact for customers, addressing inquiries and concerns.
- Provide exceptional customer service and support to enhance customer satisfaction.
- Utilize problem-solving skills to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer experience.
Requirements
- Strong Communication: Ability to clearly and effectively communicate both verbally and in writing.
- Empathy and patience: Capability to understand and share the feelings of customers, and remain patient with difficult or frustrated customers.
- Problem solving skills: Proficiency in identifying issues and finding solutions quickly and efficiently.
- Positive attitude: Maintaining a friendly and positive demeanor, even in challenging situations.
- Technical proficiency: Familiarity with customer service software, CRM, and basic computer skills.
- Time management: Ability to manage time effectively, handle multiple tasks, and prioritize customer queries.
- Attention to detail: Careful and thorough in dealing with customer issues and documentation.
- Adaptability: Flexibility to handle a variety of situations and adapt to changing processes and policies.
- Team player: Capability to work well within a team, supporting colleagues and contributing to a collaborative environment.
Benefits
- 100% Company-paid Employee Medical.
- 100% Company-paid Life Insurance.
- Paid Time Off and Paid Holidays.
- 401K with Employer match.
- Medical Plan options available (two medical plans, dependent/family coverage).
- Health Savings Account.
- Flexible Savings Account.
- Optional Voluntary Benefits including Dental, Vision, Supplemental Life Insurance, Disability, and Accident coverage.
