Customer and Marketing Manager

$85,000 - $110,000/Yr

Every*

Full-time - Mid Level

About the position

The Customer and Marketing Manager at EVERY™ plays a crucial role in transitioning the company from pre-commercial to fully commercial operations. This position focuses on building strong customer relationships, enhancing product offerings, and aligning marketing and sales strategies with customer needs to drive commercial success.

Responsibilities

• Take ownership of commercial processes, including sampling, supplier review & qualification, customer onboarding, and order fulfillment.
• Develop strong cross-functional communication channels with marketing and business development teams to share customer insights and align strategies.
• Create and implement customer success strategies to add value post-sales.
• Optimize sample management by streamlining inventory, receiving, packaging, and shipping processes.
• Improve order fulfillment efficiency and streamline supplier qualification processes.
• Lead cross-functional reviews to align product development and sales strategies more closely with customer needs based on gathered insights.

Requirements

• Experience in B2B sales processes and managing customer data via CRM systems or spreadsheets.
• Strong project management skills, and experience with order fulfillment and supplier qualification processes.
• Background in B2B ingredients or Food CPG supply chain is highly desirable.
• Exceptional communication skills, both written and verbal.
• A passion for building relationships with customers and delivering excellent customer service.
• A resourceful attitude, proactive problem-solving skills, and the ability to thrive in dynamic environments.

Nice-to-haves

• Professional experience in B2B food ingredients or food tech industries.
• Familiarity with precision fermentation or other advanced food production technologies.
• Experience supporting marketing initiatives, such as tradeshows, social media campaigns, and consumer insight surveys.

Benefits

• 100% medical, dental, and vision coverage
• 401k matching
• stock options
• Flexible PTO
• 10+ paid company holidays per year
• Free parking
• unlimited gym access
• Unlimited sparkling water, granola bars, snacks, local coffee, and tea
• Themed happy hours
• quarterly company outings