Customer Advocate III
Graphic Packaging - Irvine, CA
posted 13 days ago
About the position
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management (account management) for all aspects for an assigned account or accounts. Long term relationship development and responsiveness are key to success in this role. The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups. He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives.
Responsibilities
- Manage day to day account management for assigned accounts.
- Develop long term relationships with customers.
- Align processes with Sales, Operations, and support service groups.
- Execute role in the overall order fulfillment process.
- Exceed customer expectations.
- Manage information and reporting related to customer needs.
Requirements
- Knowledge and demonstrated use of Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Tactical use of SAP including I&D requests, Graphic Requests, Pricing Requests, Production orders, etc.
- Understanding and involvement in metrics and Daily Lean Management.
- Ability to solve conflict and find resolutions.
- Demonstrated positive behaviors in customer focus, composure, action orientation, team orientation, effective communication skills, and responsiveness.
- Full adherence to office work expectations.
- Demonstrated team/project leadership on short term projects.
- Progressively more involved with decision making in order fulfillment processes.
- High degree of organization and attention to detail.
- Successful time management and prioritization skills.
Nice-to-haves
- Experience working in packaging, supply chain, or manufacturing industry.
- Understanding of board substrates, lead times, and board ordering processes.
- Basic knowledge of printing, cutting, and finishing operations.
- Demonstrated understanding of managing the impact of order fulfillment on cash flow.
Benefits
- Competitive compensation and benefits programs.
- Commitment to workplace diversity.
