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Aaron's - Idabel, OK

posted 16 days ago

- Entry Level
Idabel, OK
Rental and Leasing Services

About the position

As a Customer Account Advisor at Aaron's, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. This role involves building relationships with customers both over the phone and face-to-face, helping them move closer to ownership of their leased products. You will be responsible for maintaining customer accounts, documenting payment appointments, and assisting in achieving revenue and renewal goals.

Responsibilities

  • Attain and upkeep customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
  • Any reasonable duties requested by management.

Requirements

  • Must be at least 21 years old in the United States with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitask effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

Benefits

  • Incentive pay based on performance.
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