Customer Account Partner

Univar Solutions - Dublin, OH

Full-time - Entry Level

Dublin, OH

5,001-10,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Account Partner (CAP) at Univar Solutions is responsible for ensuring customer success by acting as the voice of the customer and advocating for the company's products and services. This role focuses on providing an exceptional customer experience, building long-lasting relationships, and making decisions that align with the company's financial objectives and customer satisfaction standards. The CAP plays a crucial role in the organization's success by proactively addressing customer issues and improving processes to enhance service delivery.

Responsibilities

• Take proactive ownership of customer issues & complaints, troubleshoot problems, and see them through to resolution.
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner.
• Build and maintain strong professional relationships with customers and internal partners, working cross-functionally with all teams.
• Document knowledge, order status, order issues, customer complexities, and issue resolution as required.
• Improve policy, procedures, and technology to enable the end-to-end process and relationships more efficiently.
• Be a partner to Field Sellers in driving deep customer relationships and upselling, using data to anticipate customer needs and buying trends.
• Maintain ongoing high Net Promoter Scores.

Requirements

• Bachelor's Degree preferred; High School degree required.
• Minimum 3 years customer service experience with a dedicated customer portfolio.
• SAP and Salesforce experience a plus.
• Proficient in MS Word, Excel, Outlook.
• Meticulous attention to detail.
• Ability to prioritize and handle a sophisticated workload and projects in a fast-paced environment.
• Shown success in problem solving with cross-functional teams and various departments.
• Highly adaptable, self-motivated with a desire for continuous learning and improvement.

Nice-to-haves

• Experience in chemical distribution.
• Knowledge of customer relationship management (CRM) systems.

Benefits

• Market aligned pay and incentives.
• Diverse benefits offering to support physical, emotional, and financial wellbeing.