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Grand Traverse Resort and Casinosposted about 1 month ago
Entry Level
Benzonia, MI
Accommodation
Resume Match Score

About the position

The Host/Cashier position involves positive guest interaction; greeting, cash and coupon handling, operation of micros computer systems, calculator, basic math skills, basic knowledge of food, food handling, menus, knowledge of sanitation practices, and knowledge of casino and restaurant promotions and procedures.

Responsibilities

  • Greet and seat guests in a professional, prompt, courteous, and friendly manner.
  • Perform cash, coupon and house account transactions smoothly and accurately.
  • Handle guest comments and concerns in a positive and professional manner while following policy and procedure.
  • Properly notify your immediate supervisor, manager of any guest who appears intoxicated.
  • Monitor dining area for cleanliness, maintaining a high-quality standard for the appearance of the cashier area, dining area, and front line.
  • Stock, clean and rotate the frontline coolers, vending, and beverage coolers throughout shift (coffee bar, deli etc.).
  • Clean tables and chairs, sweep and mop designated areas.
  • Alert supervisor or maintenance of equipment repairs and maintenance needs.
  • Maintain sanitation, safety, security, and personnel policy standards at all times.
  • Properly operate Micros computer system, cash drawer, adding machine and complete paperwork.
  • Follow security and surveillance protocol when handling cash transactions to and from the Cage.
  • Willingness to cross-train and provide support in related areas of operations.
  • Perform additional duties as assigned by supervisor or manager.

Requirements

  • Must be 18 years of age or older with a high school diploma, a GED or equivalent experience.
  • Previous experience preferred with proper verification.
  • Money handling and MICROS experience is recommended, as well as computer and calculator skills.
  • Minimum one year of customer service experience is preferred.

Nice-to-haves

  • Excellent guest service and communication skills, both verbal and written.
  • Team player with a positive attitude.
  • Highly motivated, organized and able to multitask.
  • Excellent organizational skills and able to follow strict procedures.
  • Ability to work with various personalities while maintaining impartiality.
  • Ability to respond to supervisory guidance and assignments and accept constructive criticisms.

Benefits

  • One FREE meal per shift
  • 401K with match (after 1 year) plus weekly contributions
  • Weekly Pay Days and Daily Pay Available
  • Paid Time Off (PTO), Paid Holidays & Jury Pay
  • Voluntary Vision
  • Voluntary AFLAC Plans Available
  • Employee Referral Program
  • Gas Discounts at our Markets
  • Cannabis Store Discounts
  • Giftshop and Food Discounts
  • Employee appreciation events and prizes
  • Competitive Medical, Dental, Prescription Plans for full-time employees
  • Paid Bereavement for full-time employees
  • Life Insurance Coverage for full-time employees
  • Voluntary Short and Long Term Disability Coverage for full-time employees
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