Baylor Scott & White Health - Dallas, TX

posted 10 days ago

Full-time - Entry Level
Dallas, TX
Hospitals

About the position

The position serves as the critical point of contact for both public and internal customers, including employees, patients, and visitors. The role involves properly greeting and recording requests, acting as a link between customers and various hospital departments for problem resolution. The individual will efficiently perform all duties related to directory assistance, documentation, and dispatch of work requests utilizing the hospital-designated software(s).

Responsibilities

  • Utilizes telephony and software systems to accurately identify and greet callers, record requests, document and properly assign work requests for all services helped by the CSC.
  • Effectively handles and resolves challenging customer situations through appropriate communication methods.
  • Promptly identifies and escalates challenging situations to appropriate leadership.
  • Responds calmly and performs effectively during emergent and/or stressful situations.
  • Monitors and responds to web and email requests in an efficient manner.
  • Evaluates and prioritizes emergency calls, successfully passing proficiency checklists for dispatch of all urgent requests.
  • Performs all position-appropriate duties in a competent, professional and courteous manner.
  • Demonstrates commitment to customer service and ability to work positively and productively as part of a team environment.

Requirements

  • H.S. Diploma/GED Equivalent
  • Less than 1 Year of Experience
  • Excellent phone and customer service skills.
  • Ability to read and write in the English language.
  • Proficiency with the Microsoft Office Suite of software.
  • Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
  • Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.

Benefits

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
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