Flight Centre Brand - Cruise and Tour Tactician - Vancouver, BC

Flight Centre•British Columbia, BC

1d•Onsite

About The Position

As a Cruise and Tour Tactician, you will play a critical role in shaping the product strategy and competitive edge of Flight Centre. You’ll source, negotiate, and deliver high-impact cruise and tour deals that resonate with customers and consultants across multiple channels. Working with global and country teams, you’ll ensure our product range remains compelling, commercially strong, and market-leading. This is an exciting opportunity to combine commercial acumen, product expertise, and stakeholder collaboration to drive growth and innovation in a dynamic travel environment.

Requirements

Minimum 5+ years travel industry experience with a strong focus on cruise/tour or category product
Minimum 2+ years in a product role with hands-on sourcing and deal creation
Proven experience negotiating with suppliers
Strong experience working cross-functionally with global stakeholders
Demonstrated ability to analyze data and translate insights into action
Strong understanding of product category dynamics and consumer trends
Exceptional organizational skills and high attention to detail
Ability to manage multiple priorities and work under pressure
Experience collaborating with remote/global teams
Diploma or higher in business, marketing, tourism, or related field (preferred)

Nice To Haves

Experience supporting or delivering training and enablement programs

Responsibilities

Source and identify best-in-market cruise and tour deals to support core, campaign, and tactical product ranges
Collaborate with Supply/Procurement teams to secure competitive and exclusive offers aligned with category strategy
Negotiate tactical deals with suppliers to support campaign and promotional calendars
Build and maintain strong supplier and internal stakeholder relationships
Analyze supplier pricing structures, margins, and rate plans to ensure commercially viable offers
Prioritize high-margin products that maximize ROI and align with business objectives
Develop innovative product ranges that support category growth
Manage the full lifecycle of product offers from creation to retirement
Curate and maintain a library of “hot offers” tailored to regional needs
Ensure product content is accurate, compelling, and consistently maintained across systems
Partner with Marketing teams to effectively merchandise product across channels
Monitor product performance and recommend optimizations
Support consultant capability through training materials, webinars, and product tools
Act as a subject matter expert for internal stakeholders and consultant networks
Gather feedback from consultants to influence future product development
Analyze sales performance, market trends, and campaign effectiveness
Provide insights and recommendations to Category leadership
Identify underperforming products and implement corrective actions
Ensure adherence to global processes and collaborate across time zones
Partner with Revenue Management and Pricing for optimal pricing strategies
Support efficient deal loading with offshore teams and system accuracy
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported.

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses