Cross-Utilized Airport Agent - Kirksville Regional Airport (FT)

CORPORATE FLIGHT MANAGEMENT INC • Kirksville, MO

7d • $17 - $0 • Onsite

About The Position

The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments. Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

Requirements

• Be at least 18 years of age
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
• Able to type 30 words per minute.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Ability to work independently and as part of a team.
• Excellent communication skills both written and verbal delivered with tact and professionalism
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Nice To Haves

• At least nine (9) months of prior airlines or industry experience preferred.
• Ability to read, write, speak, and understand Spanish a plus but not required.
• High school diploma or GED certification preferred.

Responsibilities

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
• Assist in ramp set-up and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or Company management.

Benefits

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation.
• Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours.
• Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies.
• NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
• Eligible for various types of leave, including: Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED