Crisis Case Manager - Roving, HSPRS

$28 - $36/Yr

International Rescue Committee - New York, NY

Full-time - Entry Level

Hybrid - New York, NY

Social Assistance

About the position

The IRC's Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame. This position is limited term anticipated through September 2026. The goals of the Home-Study Post Release Services Program (HS/PRS) are to assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor's care (Home Study) and provide case management support via remote and/or conducting in-home visits to ensure the continued safety and stability of children in sponsor's homes and linking children to resources in the community (Post Release Services). The Crisis Case Manager (Level 3) conducts Home Studies to determine a potential sponsor's ability to meet an unaccompanied child's needs upon release from ORR custody, and Post Release Services which help unaccompanied children and sponsors meet their presenting needs. The Crisis Case Manager (Level 3) focuses on children with specific challenges or circumstances and provides intensive services to ensure the safety and stability of the child and family. This includes developing service plans that address needs utilizing a range of financial, medical, social, vocational, and other services and resources based on client eligibility, and utilizing interventions tailored to the needs of the family and child.

Responsibilities

• Initial in-home assessment with child and sponsors followed by weekly in-person contacts for the first 45-60 calendar days, depending on the presenting need(s) of the released child and sponsor family.
• Develop individualized service plan that guides the provision of high quality, trauma-informed case management services.
• Conduct a comprehensive assessment to provide a recommendation for the purpose of reunifying children with their potential sponsors.
• Continually assess ongoing changes in behavior and general conditions that could impact the safety, wellbeing, and success of children.
• Provide crisis intervention support when necessary, including involving Child Protective Services, law enforcement and other local stakeholders.
• Serve in the lead role on a case if there are current suicidal attempts, safety concerns, or current trafficking concerns.
• Provide referral and connection to various services including legal, medical, educational, and behavioral healthcare.
• Provide timely documentation of all check-ins, in-home visits, referrals and referral outcomes, and progress and outcomes in case file.
• Build and maintain relationships with community services providers in relevant areas.
• Maintain accurate records in electronic case files and required databases.
• Submit required reports and documentation in a timely manner.
• Use a child centered, developmentally appropriate and trauma-informed approach to address the needs and concerns of children and sponsors.
• Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
• Ensure the confidentiality of children and their cases.

Requirements

• Master's degree in social work, psychology, or other relevant behavioral science in which direct clinical experience is a program requirement.
• Written and verbal fluency in Spanish and English.
• Minimum of two years' experience providing case management, including conducting intakes and assessments, developing service plans, and documenting services through case documentation.
• Minimum one year of professional experience working with children, family reunification/preservation, kinship care, foster care, child welfare, conducting home studies, or related child protection work.
• Proven ability to manage complex client situations centering client safety and child protection principles.
• Experience working with immigrant populations.
• Knowledge of local community social services and navigating the social service system.
• Demonstrated success working effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Ability to travel up to 70% of the time up to 200 miles, often nights and weekends.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire.

Nice-to-haves

• Experience working with unaccompanied minors in the post release services field is strongly preferred.

Benefits

• Sick time
• 403b retirement savings plans with up to 4.5% immediately vested matching contribution
• 3-7% additional IRC contribution
• Employee Assistance Program available to staff and their families
• 10 US paid holidays
• 20-25 paid time off days
• Disability & life insurance
• Medical, dental, and vision insurance
• FSA for healthcare, childcare, and commuter costs