Criminal Justice Case Manager Supervisor

Intervention • Henderson, CO

1d • Onsite

About The Position

Oversees the day-to-day planning, monitoring, and supervision of the Case Management Department. Responsible for ensuring implementation of policy and procedure, community corrections standards, and other contractual requirements related to Case Management. Supports, promotes, and adheres to the mission, values, and Code of Conduct of Intervention Inc. at all times and in all interactions. Carries out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations. Carries out supervisory responsibilities in accordance with Company’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; providing feedback and development, rewarding and disciplining employees; addressing complaints and resolving problems. Assists in compiling timely and accurate statistical information on program operations and services, and assists in preparation of compliance audits. Maintains effective working relationships with other departments and stakeholders. Acts as a change agent in the implementation of new practices, including training and coaching of staff and modeling desired behavior. Assists the Program Manager in assuring that programs are functioning in a manner that satisfies contractual obligations and organizational goals. Ensures PREA compliance, assists in assessments and investigations as requested. Maintains training on requirements of the Prison Rape Elimination Act (PREA) and PREA Investigator training. Audits case files to ensure compliance with established policy and procedure, and ensures issues are corrected. Represents the program through court hearings as a witness, when subpoenaed or as directed by Program Manager. Develops and implements contingency management programs and practices to reward positive client behavior, and to hold clients accountable for negative behaviors and to assist them in changing negative behavior. Assists in developing and implementing policies and procedures. Actively participates on facility implementation team for evidence-based practices. Participates in the staffing and disciplinary process for clients. Assigns new clients to case managers within 24 hours of client entering the program. Facilitates arrests and terminations from the program. Reviews and approves documents to include but not be limited to client contracts, treatment referrals, funding vouchers, referral agency paperwork. Monitors and collects urinalysis tests from clients as required. May be required to work nights and/or weekends. Is available for on-call duties and/or caseload coverage for Case Managers as required. Follows all safety rules and procedures established per work areas. Maintains confidentiality of client and company information. Must have reliable transportation to and from assigned work site. Travel: Frequently drives personal car throughout local area/state to go to other work sites, attend meetings, trainings, court appearances, etc. including in adverse weather. Drives Company vehicle to conduct resident transports as necessary. Attends required trainings and applies skills and knowledge. Regular and predictable attendance.

Requirements

• Bachelor's degree (BA/BS) in Criminal Justice, Social or Behavior Sciences or related field from accredited four-year college or university required.
• Two to four years related experience and/or training in supervision of an offender population.
• At least one year team lead or supervisory experience.
• Demonstrated thorough knowledge of Colorado criminal justice system, community corrections, case management techniques and requirements, and relevant evidence-based practices.
• Demonstrated ability to analyze issues and solve problems effectively.
• Ability to effectively lead and motivate staff through application of Company values.
• Ability to enter data, generate reports and create communications from a variety of software programs and databases.
• Ability to communicate effectively both verbally and in writing to a variety of constituents.
• Ability to complete assessments and develop case plans.
• Ability to remain calm in stressful situations.
• Demonstrated skill in applying Motivational Interviewing techniques and practices.
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company, staff, stakeholders, and with diverse client base.
• Must pass background check and have ability to access to state criminal databases.

Nice To Haves

• PREA compliance
• PREA Investigator training
• Evidence-based practices implementation

Responsibilities

• Oversees the day-to-day planning, monitoring, and supervision of the Case Management Department.
• Ensures implementation of policy and procedure, community corrections standards, and other contractual requirements related to Case Management.
• Supports, promotes and adheres to the mission, values, and Code of Conduct of Intervention Inc. at all times and in all interactions.
• Carries out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations.
• Carries out supervisory responsibilities in accordance with Company’s values and policies, and applicable laws.
• Interviews, hires, and trains employees.
• Plans, assigns, and directs work.
• Evaluates performance, provides feedback and development, rewards and disciplines employees.
• Addresses complaints and resolves problems.
• Assists in compiling timely and accurate statistical information on program operations and services.
• Assists in preparation of compliance audits.
• Maintains effective working relationships with other departments and stakeholders.
• Acts as a change agent in the implementation of new practices, including training and coaching of staff and modeling desired behavior.
• Assists the Program Manager in assuring that programs are functioning in a manner that satisfies contractual obligations and organizational goals.
• Ensures PREA compliance, assists in assessments and investigations as requested.
• Maintains training on requirements of the Prison Rape Elimination Act (PREA) and PREA Investigator training.
• Audits case files to ensure compliance with established policy and procedure, and ensures issues are corrected.
• Represents the program through court hearings as a witness, when subpoenaed or as directed by Program Manager.
• Develops and implements contingency management programs and practices to reward positive client behavior, and to hold clients accountable for negative behaviors and to assist them in changing negative behavior.
• Assists in developing and implementing policies and procedures.
• Actively participates on facility implementation team for evidence-based practices.
• Participates in the staffing and disciplinary process for clients.
• Assigns new clients to case managers within 24 hours of client entering the program.
• Facilitates arrests and terminations from the program.
• Reviews and approves documents to include but not be limited to client contracts, treatment referrals, funding vouchers, referral agency paperwork.
• Monitors and collects urinalysis tests from clients as required.
• May be required to work nights and/or weekends.
• Is available for on-call duties and/or caseload coverage for Case Managers as required.
• Follows all safety rules and procedures established per work areas.
• Maintains confidentiality of client and company information.
• Must have reliable transportation to and from assigned work site.
• Travels frequently to attend meetings, trainings, court appearances, and other work sites.
• Drives Company vehicle to conduct resident transports as necessary.
• Attends required trainings and applies skills and knowledge.
• Maintains regular and predictable attendance.

Benefits

• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level