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Southeast Building Supply Interests - Cullman, AL

posted 5 days ago

Cullman, AL
Building Material and Garden Equipment and Supplies Dealers

About the position

The credit specialist is responsible for collecting past-due accounts through mailings, telephone calls, the Internet, and in cooperation with legal counsel when necessary. All accounts must be continually monitored for creditworthiness. This job involves regular contact with other departments and ongoing contact with customers and customer credit references. This person is responsible for preparing credit memos and miscellaneous invoices, authorizing the return of merchandise, and identifying and posting incoming cash on a daily basis.

Responsibilities

  • Monitor existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Make necessary decisions to put customers on 'hold shipments' status and maintain customer comments report regarding previous credit issues.
  • Post all incoming cash transactions including identifying and posting incoming wires, deposits, credit card payments, and checks on a daily basis.
  • Review all incoming cash after it has been posted to accounts for accuracy, and release orders that were on hold awaiting payment.
  • Collect past due accounts through mailings, phone calls, faxes, internet, and collection agencies or legal counsel when necessary.
  • Keep monthly record of accounts receivable aging, tracking payments received and outstanding accounts.
  • Report daily/weekly/monthly to the Credit Manager on the condition of the aged accounts receivable.
  • Collect payments returned for insufficient funds and resolve issues in a timely manner.
  • Handle customer questions, complaints, and problems once an order has been invoiced.
  • Follow up on shortages, tax write offs, and adjustments.
  • Manage duplicate payments and inform customers for refunds or returns.
  • Communicate customer complaints or problems discovered during the collection process.
  • Gather information from customers to issue refund checks.
  • Keep the customer's account accurate and up to date, preparing adjustments with correct general ledger codes.
  • Generate monthly statements to the customer and answer any questions regarding their statement of account.
  • Authorize the return and/or exchange of merchandise, assigning return authorization numbers.
  • Place customers on 'credit hold' or 'hold bookings' that are beyond normal terms.
  • Adjust customer credit limits as needed in conjunction with approval from Credit Manager.
  • Complete detailed accounts receivable schedules on a monthly basis and for the year end audit.
  • Follow up on bankruptcy notices received regarding customers.
  • Balance and complete the monthly and annual report of funding write-offs.

Requirements

  • Excellent oral and written communication skills
  • Strong analytical skills
  • Strong interpersonal and negotiation skills
  • Exceptional organizational skills
  • Ability to think strategically
  • Knowledge of all appropriate credit laws
  • Familiarity with credit 'best practices'
  • Minimum 2+ years of credit experience
  • Bachelor's degree or equivalent industry experience
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