Credit and Collections Associate

$39,000 - $44,000/Yr

Penguin Random House - Westminster, MD

Full-time - Entry Level

Westminster, MD

101-250 employees

Educational Services

About the position

The Credit and Collections Associate at Bertelsmann Global Business Services, operating through Penguin Random House, is responsible for managing customer credit requests and collecting on delinquent accounts. This role involves evaluating credit worthiness, resolving discrepancies, and maintaining account information while minimizing financial risk. The position requires effective communication with clients and adherence to company guidelines.

Responsibilities

• Review credit held orders multiple times daily for disposition.
• Respond promptly to voice mail, paper mail, email, and faxes.
• Conduct claim research and make necessary debit/credit adjustments or denials.
• Research and respond to all internal and external customer inquiries.
• Initiate communication with customers within assigned territories.
• Maintain pertinent information regarding account status and history.
• Review accounts to determine credit exposure based on management guidelines.
• Maintain accounts and write-off documentation.
• Make logical and sound decisions regarding accounts.
• Obtain customer financials to assess risk.
• Maintain confidentiality of sensitive information.
• Negotiate reconciliations and payment plans within set guidelines.
• Recommend methods to enhance collection efforts, including payment plans and suspending shipments.
• Keep management apprised of potential problems or concerns.
• Refer recommendations for situations beyond authority to manager for review and approval.
• Proactively explore new technology.
• Participate in training to enhance job skills.
• Perform other related duties as needed.

Requirements

• High school diploma or equivalent.
• 1-2 years' collection or related experience preferred.
• Strong organizational, prioritization, and analytical skills.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Working knowledge of PC programs.
• Familiarity with company policy and credit and bankruptcy laws.

Benefits

• Medical/Prescription drug insurance
• Dental insurance
• Vision insurance
• Health Care/Dependent Care Flexible Spending Account
• Health Savings Account
• Pre-Tax and Roth 401(k)
• Short and Long-Term Disability Insurance
• Life/AD&D Insurance
• Commuter Benefits
• Student Loan Repayment Program
• Educational Assistance
• Generous paid time off