Crash Champions - Southaven, MS

posted 2 months ago

Full-time - Entry Level
Onsite - Southaven, MS
501-1,000 employees
Repair and Maintenance

About the position

At Crash Champions, we believe that trust is the cornerstone of our business. As one of the fastest-growing brands in the collision repair industry, we pride ourselves on delivering high-quality service to our customers. Founded in 1999, Crash Champions has expanded from a single repair center in Chicago to over 600 state-of-the-art facilities across 36 states in the U.S. Our commitment to excellence is reflected in our founder-led approach and our dedication to providing the best possible experience for our customers. We are looking for a dedicated individual to join our team who will play a crucial role in managing the vehicle repair process and ensuring that our quality standards are met. This position involves educating customers about the repair process, handling estimates, and maintaining communication throughout the repair journey. The ideal candidate will thrive in a fast-paced environment and possess strong organizational and customer service skills.

Responsibilities

  • Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
  • Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
  • Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process quality control.
  • Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
  • Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
  • Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

Requirements

  • Strong customer service skills.
  • Excellent organization and multi-tasking skills.
  • Good time management abilities and adaptability to a fast-paced environment.
  • Knowledge of dealing with insurance partners is preferred.
  • Ability to work in fast-paced environments.
  • Familiarity with multiple estimating systems, with CCC One preferred, as well as Mitchell & Audatex.

Benefits

  • Competitive pay
  • Weekly paychecks
  • 401K with company match
  • Medical/Vision/Dental Insurance
  • Additional elective benefits
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