Counter Sales Representative

About the position

At Century A/C Supply, we specialize in providing high-quality HVAC solutions to licensed contractors, the multifamily sector, and commercial properties across our 13 Texas locations. Guided by our core values, we foster a culture of enthusiasm, dedication, dependability, and exceptional service, ensuring we exceed expectations with every customer interaction. The Counter Sales Representative plays a crucial role in delivering our mission and achieving our goals. In this role, you will be responsible for greeting customers and taking orders of HVAC products and supplies, assisting customers with warranty returns and credits, as well as handling customer inquiries regarding products and/or services. You should provide friendly and efficient service to ensure maximum customer satisfaction. The Counter Sales Representative should ensure the customer receives the correct products in the correct quantity at the correct time so they can keep members of our community comfortable in their homes and workplaces.

Responsibilities

• Prepare quote orders for customers
• Prepare invoice orders taken via telephone, fax, or over the counter
• Process sales by credit card, cash, or checks and verifying customers are authorized company personnel
• Issue credits for items returned according to company policy
• Assist warehouse personnel in pulling and preparing sold products using automated machinery for assistance
• Assist, troubleshoot and/or research customers inquiries regarding products and/or services
• Perform cycle counting and/or daily deposits according to branch schedule
• Maintain general appearance of branch showroom, warehouse and grounds
• Ensure that each customer leaves the store satisfied

Requirements

• A high school diploma or equivalent
• At least 6 months of sales and/or HVAC experience is preferred
• Basic level understanding of air conditioning and heating knowledge
• Excellent interpersonal and communication skills
• Neat personal appearance

Nice-to-haves

• Good verbal, written, and conflict resolution skills
• Ability to operate warehouse machinery
• Must be able to lift 50 lbs without assistance
• Ability to sit for several hours at a time
• Basic mathematics skills (add, divide, multiply and subtract units of measure)

Benefits

• Voluntary Benefits: Medical (PPO and HDHP with HSA), Dental, Vision, Life Insurance, Legal - Available upon hire!
• Company Paid Benefits: Short Term Disability, Long Term Disability, Basic Life Insurance, and AD&D
• 401(k) Retirement Program with Company Match - Available upon hire!
• Paid Time Off & Paid Holidays
• Bonus opportunities for performance, referrals, and profit sharing
• Tenure & Individual Achievement Awards
• Employee Training & Development Programs
• College/Trade/Technical School Tuition Reimbursement
• Free New Hire Apparel & Annual Uniform Spending Account