Counter Sales Associate

East Coast Metal Distributors • Raleigh, NC

6d • Onsite

About The Position

The Counter Sales Associate's primary objective is to generate sales orders while ensuring optimal customer service. This role aims to increase sales dollars and profits through effective communication with customers and Branch management. The associate is expected to possess or attain comprehensive knowledge of all products and services offered by East Coast Metal Distributors and be able to effectively communicate this knowledge to customers.

Requirements

• Possesses or attains knowledge of all products and services offered by East Coast Metal Distributors and has the ability to communicate this knowledge.

Responsibilities

• Greets customers and enters their sales orders.
• Communicates to the customer products and services offered by E.C.M.D.
• Helps customers by suggesting associated and additional products related to their sales order.
• Helps customers to obtain items located within the branch.
• Communicates to warehouse personnel that items from the counter sales area are in the customer's possession.
• Verifies that correct items and quantities are delivered to the dock for customer pickup.
• Answers the phone and assists customers.
• Helps customer with technical inquiries of all E.C.M.D. products.
• Invoices counter sales orders, including ALL orders shipped via customer pickup.
• Generates C.O.D. account deposits.
• Invoices and reconciles all cash sales in preparation for the end of day Cash Sales Reconciliation report.
• Requests Cash Sales Reconciliation Report.
• Matches sales orders, voided orders and C.O.D. deposits to Cash Reconciliation report. Then forward this report to Branch Operations Manager.
• Generates warranty credit memos for customers.
• Issues customer credit memos with Branch Operations Manager's approval.
• Voids sales orders with Branch Operations Manager's written approval for each voided ticket.
• Maintains displays for stock items sold from counter sales area.
• Ensures counter area is neat and organized.
• Performs and completes other duties assigned by Branch Operations Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed