Counter Sales Associate - HVAC

Johnstone Supply LLC • Phoenix, AZ

4d • Onsite

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has an opportunity for a Counter Sales Associate. With over 470 branches and 6 distribution centers, Johnstone works with major companies to provide contractors with quality products, technical expertise, and service. This role focuses on relationship-building and contributing to the company's success. Johnstone is growing, offering opportunities for career advancement.

Requirements

• High School Diploma or G.E.D.
• 1+ years of related experience and/or training in a wholesale/retail environment
• Front line customer service experience
• General knowledge of HVAC/R products, concepts, and the industry as a whole, or ability to learn on the job.
• Demonstrated understanding and application of effective customer service techniques.
• Must be able to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports.
• Proficiency with computers to look up and cross-reference parts/equipment, and capacity to learn new software.
• Working knowledge of ERP systems and Microsoft Office Suite of products.
• Skill in operation of power equipment, including forklift, or ability to learn on the job.
• Ability to work independently and with teams.
• Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure.
• Proactively seeks opportunities for optimizing processes and provides recommendations.
• Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
• Strong interpersonal skills. Ability to meet, service, and build long-term relationships with customers.
• Ability to read and demonstrate basic math skills, including ability to add, subtract, multiply, divide.
• Polished and professional demeanor in person, online, and via phone.
• Excellent organizational skills.
• Ability to follow written instructions and documented procedures.
• English proficiency (written and spoken) is a core requirement.

Nice To Haves

• 1+ years of experience in a wholesale/retail environment in the HVAC/R or related industry.
• Forklift experience preferred.

Responsibilities

• Fulfills customer HVAC/R product needs by providing information, technical support, and special ordering.
• Stays apprised of sales and promotional programs to increase partnerships, sales, and profitability.
• Provides prompt, friendly, and professional service in-person and over the phone.
• Greets customers, handles multiple requests simultaneously, and develops good working relationships.
• Assists customers in product selection by identifying needs and troubleshooting technical problems.
• Recommends and orders products, identifies alternatives, and proactively suggests additional items and promotions.
• Researches and sources products using various tools, including POS system, catalogs, websites, and industry contacts.
• Coordinates product transportation between branches if out-of-stock.
• Determines customer replacement HVAC parts based on inspection or description.
• Responds to sales calls, makes outgoing sales/service calls, and addresses customer complaints.
• Processes customer transactions, including quotes, warranties, credit invoices, and returns.
• Follows up on customer requests for information, quotes, and delivery dates.
• Proactively communicates order delays or issues to customers.
• Maintains showroom cleanliness and appearance through stocking shelves, housekeeping, and creating displays.
• Conducts regular inventory counts.
• Ensures profitability by following pricing structure, achieving sales targets, and adhering to sales processes.
• Maintains general knowledge of HVAC/R fundamentals and product lines, staying informed of new products.
• Communicates sales lead information to outside sales staff and management.
• Communicates product demand and inventory changes to management.
• Sustains a team-oriented work environment by treating colleagues and customers with professionalism and respect.
• Reports to work as scheduled, on time, every shift.
• Remains alert for customer issues and concerns, taking action or referring to management as needed.
• Safeguards cash and physical assets of the store.
• Assists in receiving, shipping, and general warehouse duties.
• Performs all other duties as assigned.

Benefits

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution
• Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED