Counter Manager Dry Store Only

$27,040 - $31,200/Yr

Tide Cleaners - Conroe, TX

Full-time - Entry Level

Conroe, TX

Administrative and Support Services

About the position

The Counter Manager at Tide Cleaners is responsible for leading the store team to provide exceptional customer service and uphold the brand's standards. This role involves managing daily operations, training staff, and ensuring a clean and organized store environment while addressing customer inquiries and complaints effectively.

Responsibilities

• Demonstrate company core values at all times: Guest Services, Excellence, Committed, Integrity, and Top Quality.
• Provide the best in-store customer experience to dry cleaning and laundry pick up and drop off customers.
• Manage customer inquiries via phone, email, and in-person, building rapport and identifying their needs.
• Resolve and deescalate customer complaints and issues.
• Perform all clothes check-in and check-out tasks, including tagging and organizing garments as per customer requests.
• Inform customers about payment methods and verify credit card data.
• Perform basic math skills to calculate garment prices and operate cash transactions accurately.
• Oversee and manage daily store production while ensuring quality standards are met.
• Train employees in all aspects of running a counter store.
• Create staffing schedules for store personnel.
• Qualify to open and close the store and perform daily goals.
• Maintain cleanliness of the store, specifically the counter area.
• Ensure all company policies and procedures are followed.
• Handle administrative duties such as hiring and maintaining employee files.

Requirements

• Ability to recognize numbers and perform basic math skills.
• Ability to self-start and maintain positive/energetic motivation.
• Strong leadership qualities.
• Participation in ongoing education and training.
• Must be able to stand for long periods of time.
• Previous experience in hospitality/customer service management roles is preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance