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New York Life - New York, NY

posted 2 months ago

Full-time - Mid Level
New York, NY
Insurance Carriers and Related Activities

About the position

The Employee Listening & Experience Lead at New York Life plays a crucial role in enhancing employee engagement and experience through strategic initiatives. This position involves collaborating with various stakeholders to design and implement focus groups and workshops aimed at understanding and improving the employee experience, ultimately contributing to the company's growth and making it a destination employer.

Responsibilities

  • Define EX - Design and lead execution of focus groups, structured interviews, workshops, and other interactive techniques to gather a deeper understanding of pain points in the employee experience.
  • Illustrate EX - Translate experiential findings and commentary into journey maps, employee personas, and other visualizations of the employee experience.
  • Activate EX - Distill EX research into proposals and data-driven presentations that demonstrate the benefit of various employee experience (EX) initiatives and influence experience owners in HR and across the business.
  • Advise EX - Research and stay current on the latest employee experience strategies to devise fresh approaches to uncovering insights and actionable results.

Requirements

  • BA/BS degree from a four-year accredited university with specialized training in human-centered design, market research, or similar disciplines.
  • 5+ years of experience in consulting, customer experience, or employee experience roles.
  • Expertise in structuring and facilitating small-to-medium size group meetings for data/insight collection.
  • Ability to coordinate and influence various stakeholders with excellent communication and relationship management skills.
  • Strong data visualization skills and the ability to create visually engaging presentations and proposals.
  • Passionate about experience management - reads, researches and stays current in trends and innovations in the area, and is willing to speak internally and externally on behalf of NYL.

Benefits

  • Leave programs
  • Adoption assistance
  • Student loan repayment programs
  • Annual discretionary bonus
  • Incentive program
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