Corporate Director of Housekeeping

MasterCorp, Inc.

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About The Position

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. What We're Looking For: Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation. Position Overview The Corporate Director of Housekeeping will travel to assigned sites to lead or assist housekeeping operations in need of support. Assignments at each site would be a minimum of two weeks to several months, depending on the needs of the operation and client. He /She is responsible for providing leadership, motivation, accountability and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The Corporate Director of Housekeeping must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The purpose of this position is to develop and maintain a high standard of excellence at site. Work with the Regional Director or delegate to create and establish plans to ensure site is meeting and/or exceeding established goals and objectives. Ensure site contractual obligations, brand standards, company policies and procedures are followed. Inspire a positive culture at site supporting MasterCorp Values. Ensure a sense of urgency exists at site so that units are turned on time. Ensure all reporting requirements are completed.

Requirements

• Minimum five years of progressive responsibility in housekeeping operations with successful mega site responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.
• Inspiring interpersonal effectiveness to lead teams, train talent and effect change.
• Track record of building talent.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
• Work Environment: Working weekends, holidays and irregular hours.
• Demonstrate MasterCorp’s core values of Integrity, Pride, Quality, Dependability, and Respect.
• Conduct business in an ethical and transparent manner.
• Able to respond quickly to changing priorities and make good decisions.
• Strong writing, verbal presentation, and client facing skills.
• Outstanding analytical ability with an attention to detail and accuracy.
• Superior problem solving and reasoning skills.
• Build positive relationships with peers, management, and customers.
• Strive to continually build knowledge and skills.
• Is approachable & always follows up.
• Display a passion for cleanliness
• Pro-active, self-managing.
• Work irregular hours.
• Requires significant travel, above 80% of the time will be spent on the road

Nice To Haves

• Effective written and verbal English communication, bi-lingual Spanish a plus.

Responsibilities

• Work with the Regional Director or delegate to create and establish plans to ensure site is meeting and/or exceeding established goals and objectives.
• Ensure site contractual obligations, brand standards, company policies and procedures are followed.
• Inspire a positive culture at site supporting MasterCorp Values.
• Ensure a sense of urgency exists at site so that units are turned on time.
• Ensure all reporting requirements are completed.

Benefits

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed