Corporate Account Specialist

Network Distribution•Schaumburg, IL

11d•Hybrid

About The Position

Support the Corporate Account Lead and our most complex and demanding customers by providing excellent customer service – entering orders, answering emails, running reports, fixing pricing errors, updating order guides and loading pricing. Work cross functionally to develop price lists and order guides, provide updates to customers and internal constituents. Proactively identify issues with orders and address and or add items as necessary. Act as part of a team working with the sellers, managers and other customer support on the team and backup others as required/needed. Maintain and update Standard Operating Procedures as required/necessary. Ability to identify items/issues that should be escalated. Perform new account setup tasks: updating Location information, updating or creating order guides. Participate in team conference calls ensuring new processes are understood and included in SOPs. Ensure Month end pricing updates occur and are accurate. Develop relationships with Category to support product assortment and substitution requests/recommendations. Respond timely to member/customer updates and requests: Order Guides, pricing, item adds, location changes etc. Provide web order entry support to customers Ensure Month End Processes are completed. Ensure proper Distributor assignment and resolve or escalate discrepancies that arise.

Requirements

Minimum of 1 year customer service experience.
Bachelor's degree preferred or equivalent to 1 year of work experience
Basic level skills in Microsoft Excel, Word, and Outlook
1 years of experience working in SAP or similar ERP systems and with EDI transactions
Solid customer service, problem-solving, and interpersonal skills
Able to work with a team and receive direction and feedback from others
Positive team player
Detail-oriented and capable of multi-tasking
Excellent oral and written communication skills
Strong keyboarding skills

Responsibilities

Work cross functionally to develop price lists and order guides, provide updates to customers and internal constituents.
Proactively identify issues with orders and address and or add items as necessary.
Act as part of a team working with the sellers, managers and other customer support on the team and backup others as required/needed.
Maintain and update Standard Operating Procedures as required/necessary.
Ability to identify items/issues that should be escalated.
Perform new account setup tasks: updating Location information, updating or creating order guides.
Participate in team conference calls ensuring new processes are understood and included in SOPs.
Ensure Month end pricing updates occur and are accurate.
Develop relationships with Category to support product assortment and substitution requests/recommendations.
Respond timely to member/customer updates and requests: Order Guides, pricing, item adds, location changes etc.
Provide web order entry support to customers
Ensure Month End Processes are completed.
Ensure proper Distributor assignment and resolve or escalate discrepancies that arise.