Copier Service Technician

Marco Technologies - Basking Ridge, NJ

Full-time - Entry Level

Basking Ridge, NJ

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Copier Service Technician is responsible for maintaining, servicing, and repairing copier equipment at clients' sites. The role emphasizes timely, high-quality, and cost-effective service to ensure client satisfaction. Technicians will troubleshoot and resolve issues, manage inventory, and maintain documentation while adhering to company policies and procedures.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients' locations.
• Ensure a high level of client satisfaction by meeting clients' needs in a courteous and timely manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock.
• Meet established metrics and benchmarks as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and expand knowledge of new technology and equipment.
• Represent Marco in a professional manner and adhere to the Copier Field Service dress code.
• Accurately maintain documentation and service procedures in a timely manner.
• Attend required company and departmental meetings.
• Perform other related duties as assigned.

Requirements

• High School diploma and two years of relevant experience, or equivalent combination of education and experience.
• An associate degree preferred.
• Xerox, Sharp, Canon, HP and/or Konica direct service experience preferred.
• Valid Driver's License, proof of personal insurance, and an acceptable driving record.

Nice-to-haves

• Experience with business collaboration tools such as MS Office applications and Outlook.
• Technical knowledge of copier equipment and troubleshooting techniques.