Coordinator Patient Office/Practice Development - Ophthalmology

About the position

Position coordinates daily operations of clinical office including patient services, staff supervision, and organizational management.

Responsibilities

• Coordinates patient services providing quality care in efficient and cost effective manner that is congruent with the unique needs.
• Supervises and backs up support staff, scheduling work assignments to ensure appropriate coverage; hires, trains and evaluates performance.
• Performs needs assessment for clinic staffing.
• Provides needs assessment for new surgical and non-surgical services.
• Assesses efficiency of current marketing strategies (web, print, radio, other) and liaises with third party marketing companies to optimize their efficiency for the practice.
• Actively engages in and expands our social media platforms including Facebook, Twitter, Google Plus and others.
• Seeks out new practice growth opportunities including office based seminars, events and interaction/collaboration.
• Assists with implementation of patient flow, patient care and clinic flow protocols including, when needed, revision of website.
• Maintains and monitors all patient accounts.
• Evaluates cost of all products and services to ensure that practice is well-positioned economically in the Saint Louis market.
• Provides reports, analysis and maintains records as required.
• Coordinates and maintains equipment and supplies ordering when needed.
• Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.
• Maintains established policies and procedures and quality control through quality assurance and risk management programs.
• Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.
• Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Supervisory Office experience (5 Years).

Nice-to-haves

• Bachelor's degree.
• Computer Literacy.
• External Customer Service.
• Internal Customers.
• Interpersonal Communication.
• Marketing.
• Organizational Communications.
• Patient Services.
• Photography.
• Social Media Platform.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.