Coordinator - Parts

About the position

The Coordinator - Parts position is primarily responsible for assisting walk-in and call-in customers with ordering parts, locating parts, processing backorders and returns, and completing all associated paperwork. The role requires providing excellent customer service and maintaining a clean and organized parts counter area.

Responsibilities

• Provides customer service to establish positive, cooperative working relationships with customers by assisting with parts-related issues.
• Orders parts on the computer and processes backorders.
• Inspects and processes all returns, including requesting proof of purchase and assessing appropriate restocking charges.
• Suggests associated replacement parts and new product ideas, and provides product support literature.
• Maintains the parts counter area, ensuring it is clean and organized.
• Assists in achieving the department's financial goals by recognizing potential sales opportunities.
• Develops cooperative working relationships with other department employees.
• Maintains good relationships with vendors to resolve customer complaints.
• Identifies and passes sales leads to the appropriate person/department.
• Compiles parts information to assist the manager in the quoting process.
• Performs related duties as required.

Requirements

• High school education or equivalent.
• 1 to 2 years of work-related experience in a parts, field service, or shop repair environment.
• Good communication skills, including excellent listening and strong verbal skills.
• Excellent customer service skills and good prospecting skills.
• Strong decision-making and problem-solving skills.
• Knowledge of the product market and basic product knowledge.
• Ability to operate industry-specific programs and Microsoft Office software.
• Strong interpersonal skills, including influence and negotiation.
• Ability to manage conflict and project management skills.
• Ability to operate a forklift safely and efficiently.
• Willingness to work overtime and be on-call as needed.

Nice-to-haves

• Some Caterpillar and customer service experience.