Coordinator, Group Services

The Detroit Institute of Arts•Detroit, MI

12h•$19 - $22•Onsite

About The Position

Under the supervision of the Supervisor, Group Services, the Coordinator, Group Services acts as a liaison between the museum and the groups before, during, and after the museum visit.

Requirements

High school diploma/GED required.
Two (2) years of customer service experience required.
Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
Ability to provide information, ideas, and instructions clearly, effectively, and professionally through talking or writing.
Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.
Demonstrated ability to work with attention to detail and produce accurate results.
Demonstrated flexibility and adaptability to changes in priorities based on operational need.
Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals.
Must have demonstrated active listening and communication skills and an ability to communicate clearly and professionally.
Ability to communicate with and manage relationships with external stakeholders.
Ability to work regular weekend and evening hours.
Must be proficient in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.

Nice To Haves

Must be proficient in the latest version of Microsoft Office 365.

Responsibilities

Book and confirm groups in the museum’s electronic events system.
Meet, greet, and escort groups to the designated areas for their expected museum experience.
Collaborate with other group reservation team members to organize the daily arrival process. Share information proactively with other departments.
Assist visitors with information on daily activities and general museum information.
Answer inquiries over the phone regarding group information or reservations.
Resolve any issues with group bookings and escalate to other team members as needed.
Establish and maintain a productive and professional working relationship with group leaders.
Cultivate productive relationships with internal departments in order to provide group reservation support.
Fulfill requirements as need for Tri-County millage and various grants and reports.
Generate daily, weekly, and monthly reports from electronic events system and route to appropriate departments.
Support the Group Services Department as needed and other departments on special projects.
Assume responsibility for arrival and departure of adult, schools, and senior groups. Reconfirm group needs upon arrival and accommodate accordingly.
Provide school orientation on the bus of appropriate location in the museum prior to their experience.
Make signs, board buses, move racks, and escort groups into the museum.
Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
Perform other duties as assigned.