Coordinator, Group Services

The Detroit Institute of ArtsDetroit, MI
$19 - $22Onsite

About The Position

Under the supervision of the Supervisor, Group Services, the Coordinator, Group Services acts as a liaison between the museum and the groups before, during, and after the museum visit.

Requirements

  • High school diploma/GED required.
  • Two (2) years of customer service experience required.
  • Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
  • Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
  • Ability to provide information, ideas, and instructions clearly, effectively, and professionally through talking or writing.
  • Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.
  • Demonstrated ability to work with attention to detail and produce accurate results.
  • Demonstrated flexibility and adaptability to changes in priorities based on operational need.
  • Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals.
  • Must have demonstrated active listening and communication skills and an ability to communicate clearly and professionally.
  • Ability to communicate with and manage relationships with external stakeholders.
  • Ability to work regular weekend and evening hours.
  • Must be proficient in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.

Nice To Haves

  • Must be proficient in the latest version of Microsoft Office 365.

Responsibilities

  • Book and confirm groups in the museum’s electronic events system.
  • Meet, greet, and escort groups to the designated areas for their expected museum experience.
  • Collaborate with other group reservation team members to organize the daily arrival process. Share information proactively with other departments.
  • Assist visitors with information on daily activities and general museum information.
  • Answer inquiries over the phone regarding group information or reservations.
  • Resolve any issues with group bookings and escalate to other team members as needed.
  • Establish and maintain a productive and professional working relationship with group leaders.
  • Cultivate productive relationships with internal departments in order to provide group reservation support.
  • Fulfill requirements as need for Tri-County millage and various grants and reports.
  • Generate daily, weekly, and monthly reports from electronic events system and route to appropriate departments.
  • Support the Group Services Department as needed and other departments on special projects.
  • Assume responsibility for arrival and departure of adult, schools, and senior groups. Reconfirm group needs upon arrival and accommodate accordingly.
  • Provide school orientation on the bus of appropriate location in the museum prior to their experience.
  • Make signs, board buses, move racks, and escort groups into the museum.
  • Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
  • Perform other duties as assigned.
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