Coordinator Customer Sales & Service

SIXT•Tulsa, OK

1d•Onsite

About The Position

As a Coordinator, Customer Sales & Service at SIXT, you play a key role in delivering a premium, end-to-end customer journey. You serve as a primary point of contact for customers, supporting them through reservations, billing questions, and service-related inquiries. In this fast-paced, customer-focused role, you combine strong communication skills, problem-solving abilities, and attention to detail to ensure every interaction reflects SIXT’s commitment to exceptional service.

Requirements

High School diploma or equivalent
2–3 years of customer service experience, with a focus on problem resolution and de-escalation
Proficient in Microsoft Office applications and CRM tools
Ability to manage high call volumes while maintaining quality service
Strong organizational skills
Excellent verbal and written communication
Ability to multitask, stay organized, and manage time effectively
Success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment
Must be able to work weekends

Nice To Haves

An Associate degree is preferred

Responsibilities

Respond to all inbound customer contacts within established service levels, ensuring a premium customer experience
Assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience
Utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
Partner with global departments to address customer requests and deliver the most effective solutions
Provide clear guidance and support on billing inquiries, service complaints, and general assistance needs
Consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction