Contract Booking Administrator

$47,840 - $68,640/Yr

Vsc Fire & Security - Clearwater, FL

posted 2 months ago

Full-time - Entry Level
Clearwater, FL
Professional, Scientific, and Technical Services

About the position

VSC Fire & Security is seeking a Contract Booking Administrator to manage and coordinate inspection contracts and service bookings. This role involves collaborating with internal stakeholders, maintaining accurate records, and ensuring efficient service delivery while providing excellent customer service.

Responsibilities

  • Receive and input inspection contracts and service bookings into Service Trade.
  • Collaborate contracts with internal stakeholders and update systems with accurate details.
  • Monitor and adjust agreements and services as needed to accommodate changes.
  • Serve as the primary point of contact for internal clients regarding agreement/booking inquiries, changes, and confirmations.
  • Coordinate with internal teams to relay agreement/booking details, special requirements, or adjustments.
  • Resolve concerns related to agreement/booking in a professional and timely manner.
  • Maintain accurate and up-to-date records in Service Trade.
  • Generate and distribute reports for management and team use.
  • Suggest and implement improvements to agreement/booking procedures to enhance efficiency and customer satisfaction.
  • Work closely with the team to streamline processes and leverage technology for optimal agreement management.
  • Partner with other departments, such as sales, operations, and customer service, to ensure smooth service delivery.
  • Support administrative tasks related to agreements/bookings and follow up, as needed.

Requirements

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in scheduling, booking, or administrative coordination roles.
  • Experience reading and comprehending complicated contracts accurately to company standards.
  • Strong organizational and multitasking skills with a high attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Problem-solving skills with a focus on customer service.

Nice-to-haves

  • Experience with Service Trade

Benefits

  • Health savings account
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Paid time off
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Opportunities for advancement
  • Life insurance
  • Referral program
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