Contract Analyst

NexTraq - Atlanta, GA

Full-time - Entry Level

Hybrid - Atlanta, GA

Computer and Electronic Product Manufacturing

About the position

As a Contract Analyst at Michelin Connected Fleet, you will play a pivotal role in the billing process, responsible for the accuracy and processing of contracts. The role is critical to our customer experience with focus on data integrity. This is a great opportunity for someone who is looking for a role that will directly impact the growth and success of a fast-growing technology company that's a critical growth driver for the Michelin group.

Responsibilities

• Maintain customer contract and account files in accordance with company's policies and procedures
• Conduct analysis by identifying potential risks that contract changes may pose to the organization leveraging contract data in ERP/CRM (Salesforce-CPQ, Microsoft Dynamics) and other tools such as our customer-facing platform and online bill payment portal
• Provide our internal departments with the assistance needed to access, generate and interpret contract files for new and existing customers
• Interface with other departments as needed to facilitate the timely resolution of customer contract requests
• Be the internal voice and advocate for the customer to identify inconsistencies with contract data
• Ensure timely communication of acknowledgements, status updates, and resolution of any contract related questions or issues
• Possess superior attention to detail for accurate data entry of contracts
• Process 50+ contract amendments daily into internal contract database
• Identify and continually seek opportunities for process and system improvements and efficiency; collaborate with team and other departments to test and implement enhancements.

Requirements

• Associate's or Bachelor's degree preferred
• 3+ years prior experience in a contract administration role or a related field with experience with SalesForce/CPQ for contract management
• Intermediate knowledge of Word and Excel
• Strong typing speed of 45+ wpm
• Exceptional written, verbal, and interpersonal skills
• Impeccable attention to detail and follow through
• Ability to work with customers in a professional manner under stressful situations

Nice-to-haves

• Strong ability to recognize problems, analyze data, draw valid conclusions, and present information to managers, peers, and customers
• Must be a self-starter and accountable for job duties
• Ability to multi-task and prioritize workload to meet critical deadlines
• Ability to work independently, collaboratively within a team
• Value diversity and inclusion as a positive driver of a company's success

Benefits

• Competitive Health/Dental/Vision insurance with substantial company contribution
• Company-Paid Life Insurance policy
• 401K Benefits with company matching and immediate full vesting/no waiting period
• Healthcare benefits with costs 65% lower than the national U.S. average
• HSA/FSA Healthcare account options with company contributions of $500/$1000
• Short & Long Term Disability Insurance
• Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
• Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
• Gym reimbursement program and half-price Weight Watchers' discount program
• Michelin Tire Rebate Program up to $750/year
• Hybrid working model with 3+ days in our Atlanta office
• Magellan Employee Assistance Program (EAO) - provides free counseling/assistance