Fox Service - Maitland, FL
posted 4 days ago
Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading provider of HVAC, Electric, and Plumbing Services across multiple states. You will have the exciting opportunity to support our internal Contact Center to grow all servicing brands. The Customer Experience Center (CEC) team focuses on after-hours service to receive customer calls (priority/urgent calls) and schedule them to locations across a multi-state area. You will be responsible for the support of customer experience initiatives and most importantly, tasked to ensure our customers receive "best in class" service. We provide a stable, secure work environment that promotes learning and growth from within while investing in our employees through development, ongoing feedback, open dialog, and implementing their fresh ideas!