Contact Center Engagement Manager

Ascension • Remote,

1d • $92,494 - $125,138 • Remote

About The Position

Seeking a results-oriented Contact Center Engagement Manager to lead, innovate, and elevate employee engagement programs across our contact center operations. This pivotal role focuses on advancing career development, recognition, mentorship, and connection programs that support employee growth and engagement. Act as the primary communications lead for the contact center, developing strategies and messaging that connect frontline staff with organizational priorities and initiatives. Evaluate and enhance existing engagement programs, using employee feedback, analytics, and operational insights to drive continuous improvement. Lead cross-functional initiatives and events that strengthen culture, increase engagement, and create meaningful connections across a distributed workforce.

Requirements

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Nice To Haves

• Experience developing employee engagement programs in a contact center is crucial for this position.

Responsibilities

• Lead, innovate, and elevate employee engagement programs across contact center operations.
• Advance career development, recognition, mentorship, and connection programs.
• Act as the primary communications lead for the contact center, developing strategies and messaging.
• Evaluate and enhance existing engagement programs using employee feedback, analytics, and operational insights.
• Lead cross-functional initiatives and events to strengthen culture, increase engagement, and create meaningful connections.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED