Contact Center Associate

YMCA of Greenville • Greenville, SC

2d • $10 - $14 • Onsite

About The Position

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.

Requirements

• Available to work shifts Monday - Friday between the hours of 8am - 2pm
• Ability to pick up or trade shifts as a floater when needed
• High school diploma or equivalent.
• Minimum two years of experience in customer service environment.
• Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.
• Exceptional verbal communication skills, specifically proper phone etiquette.
• Excellent listening skills and attention to detail.
• Prompt problem analysis and problem solving skills.
• Demonstration of good judgment.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
• Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.
• Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain positive relations at all times with members, participants, and co-workers.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities

Benefits

• Work Today, Get Paid Today!!! Instant access to your earned wages before payday.
• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, sports, and aquatics.
• 20% Discount on Personal Training.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED