Contact Center Associate

YMCA of Greenville • Greenville, SC

2d • Onsite

About The Position

The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs. The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. This position's schedule is for Monday - Friday shifts from 8am - 2pm. Ability to pick additional shifts or trade, as needed. Flexibility in scheduling needed between the hours of 8am - 6pm, as a floater.

Requirements

• Available to work shifts Monday - Friday between the hours of 8am - 2pm
• Ability to pick up or trade shifts as a floater when needed
• High school diploma or equivalent.
• Minimum two years of experience in customer service environment.
• Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.
• Exceptional verbal communication skills, specifically proper phone etiquette.
• Excellent listening skills and attention to detail.
• Prompt problem analysis and problem solving skills.
• Demonstration of good judgment.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
• Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.
• Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Maintain positive relations at all times with members, participants, and co-workers.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities

Benefits

• Work Today, Get Paid Today !!! Instant access to your earned wages before payday.
• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, sports, and aquatics.
• 20% Discount on Personal Training.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED