Contact Center Agent

About the position

As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

Responsibilities

• Answer calls, chat requests and emails from external and internal customers to assist them with general account questions, debit cards, online banking and fraud.
• Help clients by verifying account information and assisting with transactions.
• Educate clients on German American products and services.
• Guide clients when they are not sure where to go next by engaging in friendly, meaningful conversations.

Requirements

• Ability to maintain confidentiality.
• Ability to adapt to change.
• Strong listening skills to understand and identify opportunities to better serve the customer.

Nice-to-haves

• Bilingual/Multilingual.
• Customer Service experience.
• Knowledge of Banking.

Benefits

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave.
• Education assistance program.
• Paid parental bonding leave.
• Wellness benefits.
• Life event coverage.
• Service awards.
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more.
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Free checking account, checks and discounted bank services.